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Frequently Asked Questions (FAQ)
Get quick and detailed answers to common questions about our baby alpaca products, ordering, shipping, payments, and our ethical policies.
Is it safe to use my credit card online at cuscostores.com?
Using your credit card to shop at Cusco Stores SRL is extremely safe. We process all transactions securely via PayPal, which employs the latest encryption technologies to ensure that your credit card information remains private.
How long will it take for me to receive my order?
We deliver your order in about 1-2 weeks. The time depends on two factors: the type of product ordered and the fact that our products are handmade and are not stored in warehouses in mass quantities.
How does Cusco Stores SRL ship my order?
We ship our products by International Express Mail Service (EMS), a function of the Peruvian postal service operated in cooperation with postal services throughout the world, and normal post by Serpost Peru. If you prefer your orders to arrive quickly, we can use couriers such as DHL, FedEx, or TNT.
How do I track my orders?
If you already have your tracking number, you can call your local Mail Service and provide your tracking number. Alternatively, you can contact us at info@cuscostores.com.
Can I pay by Western Union, bank transfer, or Letter of Credit (L/C)?
Yes, you can pay by Western Union, MoneyGram, bank transfer, or Letter of Credit (L/C) if you are making a special request or if you are a wholesale customer.
What is your policy on returns and exchanges?
We offer a full refund or replacement for defective items within 7 days of purchase. Returns are accepted up to 5 days after receipt.
Do we kill Alpacas for their skins?
The answer is: No, never! Alpacas are much more valuable alive for their fiber. Every associated alpaca farmer considers this a capital crime. Most skins are obtained from animals that died of natural causes in the harsh Andean winters.
